REFUND POLICY

Refund Policy for MHL Jewelry Designs

Thank you for shopping with MHL Jewelry Designs! We take pride in the quality and craftsmanship of our natural stone jewelry. To ensure a clear understanding of our refund policy, please read the following information carefully:

Refunds: We do not offer monetary refunds after 7 days from the date of purchase. If you find that your item is not suitable, we encourage you to consider our exchange policy.

Exchanges: If you wish to exchange an item, please inform us within 7 days of receiving your order. Items must be in their original condition and include all original packaging and tags. To initiate an exchange, please contact me at mykeharrislong57@gmail.com or (404)290-6263

Return Shipping: Customers are responsible for any return shipping costs associated with exchanges. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item arrives safely.

Processing Exchanges: Once we receive your returned item, we will process your exchange within 5-7 business days. You will be notified via email once your exchange has been processed and the new item has been shipped.

Final Sale Items: Certain items may be marked as “final sale” and are not eligible for exchange or return. These items will be clearly noted on our website.

Conditions for Exchanges: The following conditions must be met for an exchange:

1. Items must be undamaged.

2. All original packaging and tags must be included

3. Exchanges must be initiated within 7 days of receipt.

Contact Us: If you have any questions or need assistance with your exchange, please do not hesitate to reach out to our customer service team at mykeharrislong57@gmail.com or 4042906263. We are here to help!